Policies

How to return a printer

Thermal Printer Outlet · Last reviewed June 2026

How a warranty claim works From the first call to getting the printer back, and what to have ready. How to return a printer Ask for an RMA, ship it back, and get the refund. Read the fee section before you ship. How we test Every refurbished printer is tested, repaired, cleaned, and tested again before it ships. Full policy The published terms: warranty length, restocking fees, and what we cannot take back.

Follow these steps to return an order. The return window, fees, and conditions are on our returns, exchanges, warranty and repair policy. Please read the fee section before you ship.

Before you return it

  • If the printer is not working, try a warranty claim first. A claim is often faster than a return.
  • If it is the wrong printer, tell us before you ship anything.

Step by step

Ask for a return within 30 days of receiving your order. Call (312) 416-1518 or email support@thermalprinteroutlet.com with your order number.
Get your RMA number. We give you an RMA number and tell you which fees apply to your order. It is valid for 14 days.
Pack the printer in its box with the accessories that came with it: power supply, power cable, and USB cable.
Choose how it ships back. Use your own label, or ask for a prepaid label at a discounted rate. The cost of that label is taken from your refund. If we made an error, or the item is defective, we cover the shipping.
Write the RMA number on the box and send it with tracking. Keep the tracking number until you have your refund.
We inspect it when it arrives. We check that it matches the condition it left in, and tell you the result by email.
You get your refund to the original payment method, minus any fees that apply. The timing is on the policy page.

Exchanges

The policy page is where exchanges are described. Call us before you ship if you want an exchange instead of a refund.

Questions?

Call (312) 416-1518. Our address is 5750 W. Bloomingdale Unit 1, Chicago, IL 60639.