Support

We're here to help

We answer the phone in Chicago, Mon–Fri 10am–6pm CST. Call (312) 416-1518 for an install, a warranty claim, or an order.

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  • Free Install Support
  • 2-Year Warranty
  • 30-Day Money-Back
  • Mon–Fri, 10am–6pm CST

Fastest during hours

Call us

A technician, Mon–Fri 10am–6pm CST. Have the printer model ready.

(312) 416-1518

Quick questions

Live chat

Message us while you're at your desk, great for compatibility checks.

Start a chat

Anytime

Email / form

Send details about an order, warranty claim, or pre-sale question.

support@thermalprinteroutlet.com

Support cases

Advance Support

The first 30 days after purchase, a support case on that printer is included. If you open a case after those 30 days, Advance Support is $44.99 per device.

  • One purchase covers one device.
  • Call (312) 416-1518 and have the order number ready, or open a ticket below.

$44.99

per device, after day 30

Open a ticket

Send us a message

We typically reply within one business day. Include your printer model and shipping platform when you can.

Please enter your name.

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Optional. Add it if this is about an order you already placed.

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Email photos

This form cannot attach a file. Email photos of the printer or the label to support@thermalprinteroutlet.com. An order number you enter above is added to the subject.

We reply within one business day on weekdays.

Self-serve

Find answers without waiting

Common support paths, downloads, and order tools, grouped so you can jump straight to what you need.

Talk to us

Free support

Phone & email install help included with every printer.

Advanced support

Remote sessions, network setups, and complex configs.

Warranty & returns

RMA process, money-back window, and claim steps.

Setup & fix it yourself

Setup videos

TPO YouTube clips for Windows install, ZP450, P120i, Fujitsu scanners, 105SL, and Datamax.

Setup Studio

Guided install paths for common printer models.

Drivers

Windows & Mac drivers for common models.

Troubleshooting

Fix blank labels, feed errors, and connection issues.

Orders & billing

Order receipts

Resend or download your purchase receipt.

Tracking numbers

Look up shipment status for a recent order.

What’s this charge?

Questions about a charge on your card or invoice.

How can we help?

Pick a topic to get started

We'll pre-fill the form so your message reaches the right place.

Still stuck? Call us.

Free install is included. You call, we schedule it, we log into the computer, install the driver, run a test print, and set up your shipping app. Most of that is about 15 minutes. The 1-hour session is one computer. The 2-hour session is a harder setup or up to 3 computers, and the hours do not have to be used at once. A support case in the first 30 days is included. After that, Advance Support is $44.99 per device.

Call (312) 416-1518 Live Chat

FAQ

Support questions

Quick answers before you wait on a reply.

We're available Monday through Friday, 10am–6pm CST. Phone and live chat are staffed during those hours. Form messages are answered on the next business day if you write after hours.